Terms of Use

• Notify us within the first 24 hours by emailing us a picture of the damaged item
• Damaged items may be refunded as long as they are unused, new and in the original packaging.
• You will then ship the items to us, we will provide a full refund of the cost of the damaged item(s).

TrainedRight App — Legal & Support Policies

TrainedRight App Privacy, Legal & Account Information
The following policies apply to TrainedRight mobile and browser applications, including PuppyTrainedRight, BreederTrainedRight, TrainerTrainedRight, ServiceDogTrainedRight, Marketplace and My Kennel.

These sections include the TrainedRight Privacy Policy, Refund & Cancellation Policy, Terms of Use, Support Policy and Account Deletion instructions.

For account deletion requests without access to the app, email puppytrainedrighttrainer@gmail.com with the subject "TrainedRight Account Deletion Request".

The PuppyTrainedRight physical-product webstore continues to be governed by the website terms appearing above. 

 

 TrainedRight Privacy Policy

How TrainedRight collects, uses, protects and manages information across the app, browser experience and related services.

Effective Date: October 2026 | Jurisdiction: Ontario, Canada

TrainedRight respects the privacy of its users. This Privacy Policy explains how information may be collected, used, stored, processed, disclosed and protected when you use TrainedRight. The exact information involved depends on which TrainedRight features you choose to use.

1. Scope

This policy applies to TrainedRight digital services, including PuppyTrainedRight, BreederTrainedRight, TrainerTrainedRight, ServiceDogTrainedRight, Intelligent Trainer, Marketplace, My Kennel, Shelter and rescue features, and the TrainedRight browser/mobile application experience. Physical purchases made through the PuppyTrainedRight webstore remain subject to the website's own privacy, purchase and store policies as applicable to that transaction.

2. Information we may collect

• Account information, such as name, email address, authentication status and account preferences.

• Dog information you choose to provide, such as name, age or birthday, sex, weight, photos, training information and related profile details.

• Training information, including lesson progress, completion records and related activity.

• Puppy-management information, including toilet-training events and growth/weight records.

• Intelligent Trainer information, including questions you submit, relevant dog/account context used by the feature, and generated responses.

• Breeder and kennel-management information entered into My Kennel.

• Marketplace information, including provider applications, profiles, listings and moderation records.

• Shelter and rescue information, including organization records, dog listings and information specifically approved for public display.

• Purchase, subscription, Treat, boost and entitlement information associated with app-based digital services.

• Technical and security information needed to operate the service, such as application/device information, error information, authentication events and security logs.

3. How we use information

Information may be used to provide and personalize TrainedRight features; authenticate users; maintain account and dog records; track course progress; operate Intelligent Trainer; administer subscriptions, Treats and entitlements; support Marketplace, My Kennel and Shelter functionality; provide customer support; protect security; prevent abuse; troubleshoot errors; and improve service reliability. We aim to limit the collection and use of personal information to purposes that are reasonably connected to operating, securing and improving the services you request.

4. Intelligent Trainer and AI processing

Questions submitted to Intelligent Trainer may be processed by AI-related service providers as necessary to generate a response. Users should avoid entering unnecessary highly sensitive personal information in free-text prompts. Intelligent Trainer should not be used as a substitute for confidential communications with a veterinarian, lawyer, doctor or other regulated professional. TrainedRight may apply safeguards that suppress commercial recommendations or redirect users when a prompt appears medical, urgent or safety-sensitive.

5. Public information

Some TrainedRight features are intentionally public-facing. Examples may include approved Marketplace listings, provider profiles, breeder listings and eligible Shelter or rescue dog listings. Only information intended and authorized for public display should be submitted to public-facing fields. Private account data, private My Kennel records, non-public Shelter information and other restricted records are not intended to become public merely because TrainedRight also contains public features.

6. Service providers and processing locations

TrainedRight may use third-party service providers for cloud hosting, authentication, databases, AI processing, payment processing, email delivery, error monitoring and application distribution. Information may be processed by those providers only as reasonably necessary to provide the applicable service. Some service providers may process or store information outside Ontario or outside Canada. Information processed in another jurisdiction may be subject to the laws of that jurisdiction.

7. Payments and entitlements

Where payments are enabled, transactions may be processed by the applicable payment provider, app store or selling platform. TrainedRight may receive transaction status, subscription or entitlement information necessary to provide purchased access. The payment provider or selling platform may apply its own privacy terms.

8. Cookies, local storage and similar technologies

The TrainedRight browser experience may use cookies, browser storage or similar technologies when reasonably necessary for authentication, session continuity, security, preferences and core application functionality. Any optional analytics or marketing technologies should be implemented and disclosed consistently with applicable consent requirements.

9. Retention

Information is retained for as long as reasonably necessary for the purpose for which it was collected, to operate and secure TrainedRight, to maintain legitimate transaction or audit records, to resolve disputes, and where required by law or contractual obligations. Retention periods may vary by data type and feature.

10. Security

TrainedRight uses technical and organizational safeguards intended to protect information against unauthorized access, use, disclosure, alteration or loss. No electronic system can guarantee absolute security.

11. Your choices, access and correction

You may contact us to ask questions about personal information associated with your account or to request correction of inaccurate information. Depending on applicable law and the circumstances, you may also have rights relating to access, withdrawal of consent, deletion or complaint.

12. Account Deletion and Data Requests

TrainedRight users may request deletion of their account and associated personal information at any time.

To request account deletion through the app:

Open the Account section within TrainedRight and use the available account-deletion option.

To request account deletion without using the app:

Email puppytrainedrighttrainer@gmail.com with the subject line "TrainedRight Account Deletion Request".

Include the email address associated with your TrainedRight account and state that you wish to permanently delete your account and associated personal information.

We may request reasonable verification to confirm account ownership before completing the deletion.

When an account is deleted, associated personal information will also be deleted, except for records that must be retained for legitimate legal, accounting, security, fraud-prevention or regulatory purposes.

If you have an active subscription purchased through Apple or Google Play, you should also cancel that subscription through the applicable app store to prevent future renewal charges. Account deletion does not automatically guarantee cancellation of an externally managed subscription.

For questions about account deletion, privacy, access or correction of personal information, contact:

puppytrainedrighttrainer@gmail.com

13. Children and minors

TrainedRight is intended for individuals who are legally able to enter into the applicable agreement or who use the service with appropriate parent or guardian involvement. Users should not submit unnecessary personal information about minors.

14. Changes to this policy

We may update this Privacy Policy as TrainedRight changes. Material revisions will be reflected through an updated effective date and, where appropriate, additional notice.

15. Privacy contact

Privacy questions, access or correction requests, account-data questions and privacy concerns may be directed to:

Ontario, Canada

puppytrainedrighttrainer@gmail.com

Policy for TrainedRight digital purchases, subscriptions and app-based services. Physical PuppyTrainedRight webstore purchases remain under the existing website policy.

Effective Date: October 2026 | Jurisdiction: Ontario, Canada

Policy boundary: physical products purchased through the PuppyTrainedRight webstore are governed by the existing website/webstore purchase, shipping, return and refund policies. TrainedRight app, digital and service purchases are governed by this policy.

1. Digital curriculum purchases

Because the full digital curriculum becomes available immediately after purchase, purchases are non-refundable once access has been granted, except where required by applicable law or the selling platform, or in cases of duplicate billing or a verified access failure that cannot reasonably be corrected. This principle applies where appropriate to paid digital curriculum access within PuppyTrainedRight, BreederTrainedRight, TrainerTrainedRight and ServiceDogTrainedRight.

2. Recurring subscriptions

Recurring subscriptions may be cancelled at any time to stop the next renewal. Cancellation does not normally remove access immediately; access continues through the end of the already-paid term. Unused prepaid subscription time is not voluntarily prorated or partially refunded, except where required by applicable law or the selling platform.

3. App-store and selling-platform purchases

Purchases processed through Apple, Google or another selling platform may also be subject to that platform's billing, cancellation and refund rules. Where a selling platform controls the transaction or refund process, users may need to request a refund through that platform.

4. Intelligent Trainer and app-based digital services

Intelligent Trainer subscriptions and other app-based recurring services follow the same cancellation principle: cancellation stops future renewal and existing paid access continues through the paid period, subject to applicable law and selling-platform rules.

5. Marketplace memberships, Treats and boosts

Marketplace memberships, Treat packs, listing boosts and similar TrainedRight app-based purchases are governed by this policy rather than the PuppyTrainedRight physical webstore policy. Except where required by applicable law or the selling platform, digital or service purchases are not automatically cash-refundable after the purchased digital value, membership, credit or service has been delivered, activated or used.

6. Found Home and queued Shelter support

When a supported Shelter dog is marked Found Home, the currently active 7-day Treat support period may finish. Future unused queued support periods are cancelled and the corresponding unused Treats are restored to the original supporter's Treat balance. This is a Treat-balance restoration, not an automatic cash or payment-processor refund. Purchased Treats retain their purchased-Treat treatment. Membership-included Treats retain their original membership/source rules rather than being converted into purchased Treats.

7. Duplicate billing

If you believe you were charged more than once for the same intended purchase, contact puppytrainedrighttrainer@gmail.com. Verified duplicate billing may qualify for correction or refund.

8. Verified access failure

If paid digital access cannot reasonably be provided or restored after appropriate troubleshooting, contact support. A verified access failure that cannot reasonably be corrected may qualify for a refund or other remedy.

9. Physical PuppyTrainedRight webstore purchases

Physical merchandise purchased from the PuppyTrainedRight webstore is governed by the website's current purchase, shipping, return and refund policy. This TrainedRight policy does not replace or override the physical-store policy.

10. Mandatory rights

Nothing in this policy limits a refund, cancellation right or other consumer remedy that must be provided under applicable law or mandatory selling-platform rules.

11. Contact

Ontario, Canada

puppytrainedrighttrainer@gmail.com

Terms governing access to TrainedRight apps, web services, education, Marketplace, My Kennel, Shelter tools and related digital services.

Effective Date: October 2026 | Jurisdiction: Ontario, Canada

These Terms of Use govern your access to and use of TrainedRight. By creating an account, purchasing digital access or using TrainedRight, you agree to these Terms.

1. Accounts and eligibility

You are responsible for providing accurate account information and protecting your login credentials. You may not share, transfer or use an account in a way that bypasses account, subscription, entitlement, usage or security controls. Access to programs, lessons, tools, artificial-intelligence features, professional resources, Marketplace features or kennel-management tools may depend on the plan, purchase, membership, entitlement or usage allowance associated with your account.

2. Educational and informational purpose

TrainedRight provides educational and informational resources relating to puppy raising, dog training, breeding, professional training, service-dog education, kennel management and related dog-care topics. TrainedRight content is not a substitute for veterinary diagnosis or treatment, legal advice, medical advice or other regulated professional services. For illness, injury, poisoning, distress or another potentially urgent health concern, contact an appropriate veterinarian or emergency veterinary service. ServiceDogTrainedRight provides education and preparation resources. Completion of TrainedRight content does not, by itself, certify a person as a professional trainer, certify a dog as a service dog, or guarantee legal status, public-access rights, placement or working suitability.

3. Intelligent Trainer

The Intelligent Trainer may provide personalized training information based on questions you submit and the account or dog context available to the feature. AI-generated information may be incomplete or inaccurate for a particular situation, and users remain responsible for evaluating recommendations and using reasonable judgment. The Intelligent Trainer is not a veterinarian, emergency service, lawyer or regulated professional. Medical, urgent or safety-sensitive situations may be redirected away from product recommendations or AI guidance. Usage allowances, plan limits and fair-use protections may apply.

4. Digital purchases, subscriptions and app-based services

TrainedRight may offer one-time digital course access, recurring subscriptions, Intelligent Trainer plans, Marketplace memberships, Treats, boosts, My Kennel subscriptions and other app-based digital products or services.

Refunds and cancellations for TrainedRight digital and app-related purchases are governed by the TrainedRight Refund & Cancellation Policy, together with any mandatory rules of the selling platform and applicable law. For recurring subscriptions, cancellation stops the next renewal. Access normally continues through the end of the already-paid term unless applicable law or the selling platform requires otherwise.

5. PuppyTrainedRight webstore purchases

Physical products purchased through the PuppyTrainedRight webstore are governed by the existing PuppyTrainedRight website purchase, shipping, return and refund policies - not by the TrainedRight digital/app refund policy. The website and app policies remain separate because the webstore sells physical merchandise, while TrainedRight provides digital access, subscriptions and app-based services.

6. Marketplace

TrainedRight Marketplace may help users discover products, breeders, trainers, groomers and other dog-related service providers. Unless TrainedRight is expressly identified as the seller or service provider, third-party providers are independent and responsible for their own listings, services, qualifications, representations, pricing and customer relationships. Marketplace review, moderation, listing approval, badges or verification processes do not guarantee that a provider or service will be suitable for every user. Users should independently evaluate third-party providers before entering into an agreement or purchasing a service. TrainedRight may reject, restrict, suspend or remove Marketplace content when reasonably necessary for safety, policy compliance, integrity or platform operation.

7. My Kennel

My Kennel provides organizational and management tools for breeders and kennel operators. Users are responsible for the accuracy of records they enter and for complying with applicable laws, contracts, privacy obligations, breeding obligations and recordkeeping requirements. TrainedRight does not guarantee breeding outcomes, health outcomes, litter outcomes, placement outcomes or regulatory compliance. 

 

 

When the offer is available, eligible kennel operators may activate a 90-day free trial of My Kennel.

No credit card or payment information is required to begin the trial. The trial starts only when the eligible user expressly chooses to activate it.

The free trial is available once per eligible kennel account, subject to verification and TrainedRight's eligibility requirements.

At the end of the 90-day period, access to features requiring a paid My Kennel subscription will end unless the user independently purchases a subscription.

There is no automatic billing, automatic subscription enrollment, or charge when the free trial expires.

Information entered during the trial will not be automatically deleted merely because the trial expires. Data remains subject to TrainedRight's Privacy Policy and account-deletion procedures.

The free trial does not automatically include or guarantee a Founding Member membership or special Founding Member pricing.

8. Shelter and rescue features

Shelter and rescue tools may allow approved organizations to publish information about dogs available for adoption and may allow users to share eligible listings. Organizations submitting information are responsible for ensuring that the information they provide is accurate, authorized and appropriate for public display. Public Share and QR features are intended only for listings that meet current TrainedRight eligibility rules. Private account, kennel and non-public Shelter information is not intended for public display.

9. User content

You retain ownership of content you submit, subject to the rights reasonably necessary for TrainedRight and its service providers to store, process, transmit and display that content in order to provide the features you request. You must not upload content you do not have the right to use.

10. Acceptable use

You may not use TrainedRight for fraud, harassment, unlawful activity, unauthorized access, payment abuse, account sharing intended to bypass entitlements, deliberate misuse of AI services, interference with system security, or submission of deliberately false or harmful public information.

11. Intellectual property

Unless otherwise stated, TrainedRight software, branding, original educational content, graphics, course materials, templates and related intellectual property are owned by or licensed to the operator of TrainedRight. Access does not transfer ownership. Content may not be copied, resold, republished, distributed or commercially exploited except where expressly permitted.

12. Availability, updates and account restrictions

TrainedRight may update, improve, replace, restrict or discontinue features where reasonably necessary. Temporary interruptions may occur because of maintenance, security, service-provider outages or technical issues. We do not guarantee uninterrupted or error-free operation. Access may be suspended or restricted where reasonably necessary to protect users, security, payment integrity, system reliability or compliance with these Terms.

13. Third-party services and links

TrainedRight may link to third-party websites, products, payment platforms or service providers. Third-party terms and privacy practices may apply to those services. A link or referral does not transfer responsibility for the third party's independent services or policies to TrainedRight.

14. Disclaimer and limitation of liability

To the maximum extent permitted by applicable law, TrainedRight and its operator are not responsible for indirect, incidental or consequential losses arising from use of the platform, third-party services, user-submitted information, AI-generated information or reliance on educational materials. Nothing in these Terms excludes rights, remedies or liabilities that cannot legally be excluded or limited.

15. Governing law

These Terms are governed by the laws applicable in Ontario, Canada, subject to any mandatory consumer-protection, privacy or other rights that apply to you.

16. Changes to these Terms

We may update these Terms as TrainedRight changes. Material revisions will be reflected through an updated effective date and, where appropriate, additional notice.

17. Contact

Ontario, Canada

puppytrainedrighttrainer@gmail.com

How to contact TrainedRight for account, billing, technical, privacy and product-support questions.

Effective Date: October 2026 | Jurisdiction: Ontario, Canada

1. How to contact TrainedRight Support

For TrainedRight support, contact:

puppytrainedrighttrainer@gmail.com

Support may assist with account access, subscriptions, digital purchases, course access, Intelligent Trainer, Marketplace, My Kennel, Shelter tools and technical issues.

2. What to include in a support request

To help us investigate efficiently, include the email address associated with your TrainedRight account and a brief description of the issue. For technical problems, it may also help to include:

• the device or computer you are using;

• whether you are using Android, iPhone/iPad or the web app;

• the page, program or feature involved;

• what you expected to happen;

• what actually happened; and

• a screenshot, if appropriate and if it does not expose sensitive information.

Never send passwords, payment-card numbers, authentication codes, private keys or other sensitive credentials by email.

3. Billing and refunds

For TrainedRight digital purchases, subscriptions and app-related services, the TrainedRight Refund & Cancellation Policy applies. For physical products purchased from the PuppyTrainedRight webstore, the existing PuppyTrainedRight website purchase, shipping, return and refund policy applies.

4. Intelligent Trainer and training questions

Intelligent Trainer can help with everyday training questions within the limits of the user's plan. Support staff may help with access or technical problems, but support is not a substitute for veterinary, legal or other regulated professional services.

5. Dog health and emergencies

TrainedRight Support and Intelligent Trainer are not emergency veterinary services. For urgent health concerns, injury, poisoning, breathing difficulty, severe pain, neurological signs or another potentially serious medical issue, contact a veterinarian or emergency veterinary clinic.

6. Privacy and account-data requests

Privacy questions, account-data requests, correction requests and privacy concerns may also be sent to puppytrainedrighttrainer@gmail.com.

7. Marketplace and third-party providers

Support may assist with TrainedRight platform issues, listing concerns and reporting inappropriate Marketplace content. Disputes relating to an independent third-party provider's own services, representations or transactions may also need to be addressed directly with that provider, subject to applicable law and platform rules.

8. Service availability

Support availability may vary. Technical issues affecting many users may be handled through platform-wide fixes rather than individual account changes. TrainedRight may request additional non-sensitive information when reasonably necessary to diagnose a problem.

9. Operator

TrainedRight is operated by Lucky Labs Purebred Dogs Ltd., Ontario, Canada.