TrainedRight Support Policy
How to contact TrainedRight for account, billing, technical, privacy and product-support questions.
Effective Date: October 2026 | Operator: Lucky Labs Purebred Dogs Ltd. | Jurisdiction: Ontario, Canada
Owner-approved for implementation. External legal review scheduled.
1. How to contact TrainedRight Support
For TrainedRight support, contact:
puppytrainedrighttrainer@gmail.com
Support may assist with account access, subscriptions, digital purchases, course access, Intelligent Trainer, Marketplace, My Kennel, Shelter tools and technical issues.
2. What to include in a support request
To help us investigate efficiently, include the email address associated with your TrainedRight account and
a brief description of the issue. For technical problems, it may also help to include:
- the device or computer you are using;
- whether you are using Android, iPhone/iPad or the web app;
- the page, program or feature involved;
- what you expected to happen;
- what actually happened; and
- a screenshot, if appropriate and if it does not expose sensitive information.
Never send passwords, payment-card numbers, authentication codes, private keys or other sensitive credentials by email.
3. Billing and refunds
For TrainedRight digital purchases, subscriptions and app-related services, the TrainedRight Refund & Cancellation Policy applies. For physical products purchased from the PuppyTrainedRight webstore, the existing PuppyTrainedRight website purchase, shipping, return and refund policy applies.
4. Intelligent Trainer and training questions
Intelligent Trainer can help with everyday training questions within the limits of the user's plan. Support staff may help with access or technical problems, but support is not a substitute for veterinary, legal or other regulated professional services.
5. Dog health and emergencies
TrainedRight Support and Intelligent Trainer are not emergency veterinary services. For urgent health concerns, injury, poisoning, breathing difficulty, severe pain, neurological signs or another potentially serious medical issue, contact a veterinarian or emergency veterinary clinic.
6. Privacy and account-data requests
Privacy questions, account-data requests, correction requests and privacy concerns may also be sent to puppytrainedrighttrainer@gmail.com.
7. Marketplace and third-party providers
Support may assist with TrainedRight platform issues, listing concerns and reporting inappropriate Marketplace content. Disputes relating to an independent third-party provider's own services, representations or transactions may also need to be addressed directly with that provider, subject to applicable law and platform rules.
8. Service availability
Support availability may vary. Technical issues affecting many users may be handled through platform-wide fixes rather than individual account changes. TrainedRight may request additional non-sensitive information when reasonably necessary to diagnose a problem.
9. Operator
TrainedRight is operated by Lucky Labs Purebred Dogs Ltd., Ontario, Canada.
Support: puppytrainedrighttrainer@gmail.com