TrainedRight Refund & Cancellation Policy
Policy for TrainedRight digital purchases, subscriptions and app-based services. Physical PuppyTrainedRight webstore purchases remain under the existing website policy.
Effective Date: October 2026 | Operator: Lucky Labs Purebred Dogs Ltd. | Jurisdiction: Ontario, Canada
Owner-approved for implementation. External legal review scheduled.
Policy boundary: physical products purchased through the PuppyTrainedRight webstore are governed by the existing website/webstore purchase, shipping, return and refund policies. TrainedRight app, digital and service purchases are governed by this policy.
1. Digital curriculum purchases
Because the full digital curriculum becomes available immediately after purchase, purchases are non refundable once access has been granted, except where required by applicable law or the selling platform, or in cases of duplicate billing or a verified access failure that cannot reasonably be corrected. This principle applies where appropriate to paid digital curriculum access within PuppyTrainedRight, BreederTrainedRight, TrainerTrainedRight and ServiceDogTrainedRight.
2. Recurring subscriptions
Recurring subscriptions may be cancelled at any time to stop the next renewal. Cancellation does not normally remove access immediately; access continues through the end of the already-paid term. Unused prepaid subscription time is not voluntarily prorated or partially refunded, except where required by applicable law or the selling platform.
3. App-store and selling-platform purchases
Purchases processed through Apple, Google or another selling platform may also be subject to that platform's billing, cancellation and refund rules. Where a selling platform controls the transaction or refund process, users may need to request a refund through that platform.
4. Intelligent Trainer and app-based digital services
Intelligent Trainer subscriptions and other app-based recurring services follow the same cancellation principle: cancellation stops future renewal and existing paid access continues through the paid period, subject to applicable law and selling-platform rules.
5. Marketplace memberships, Treats and boosts
Marketplace memberships, Treat packs, listing boosts and similar TrainedRight app-based purchases are governed by this policy rather than the PuppyTrainedRight physical webstore policy. Except where required by applicable law or the selling platform, digital or service purchases are not automatically cash-refundable after the purchased digital value, membership, credit or service has been delivered, activated or used.
6. Found Home and queued Shelter support
When a supported Shelter dog is marked Found Home, the currently active 7-day Treat support period may finish. Future unused queued support periods are cancelled and the corresponding unused Treats are restored to the original supporter's Treat balance. This is a Treat-balance restoration, not an automatic cash or payment-processor refund. Purchased Treats retain their purchased-Treat treatment. Membership-included Treats retain their original membership/source rules rather than being converted into purchased Treats.
7. Duplicate billing
If you believe you were charged more than once for the same intended purchase, contact puppytrainedrighttrainer@gmail.com. Verified duplicate billing may qualify for correction or refund.
8. Verified access failure
If paid digital access cannot reasonably be provided or restored after appropriate troubleshooting, contact support. A verified access failure that cannot reasonably be corrected may qualify for a refund or other remedy.
9. Physical PuppyTrainedRight webstore purchases
Physical merchandise purchased from the PuppyTrainedRight webstore is governed by the website's current purchase, shipping, return and refund policy. This TrainedRight policy does not replace or override the physical-store policy.
10. Mandatory rights
Nothing in this policy limits a refund, cancellation right or other consumer remedy that must be provided under applicable law or mandatory selling-platform rules.
11. Contact
Lucky Labs Purebred Dogs Ltd.
Ontario, Canada
puppytrainedrighttrainer@gmail.com
Policy for TrainedRight digital purchases, subscriptions and app-based services. Physical PuppyTrainedRight webstore purchases remain under the existing website policy.
Effective Date: October 2026 | Operator: Lucky Labs Purebred Dogs Ltd. | Jurisdiction: Ontario, Canada
Owner-approved for implementation. External legal review scheduled.
Policy boundary: physical products purchased through the PuppyTrainedRight webstore are governed by the existing website/webstore purchase, shipping, return and refund policies. TrainedRight app, digital and service purchases are governed by this policy.
1. Digital curriculum purchases
Because the full digital curriculum becomes available immediately after purchase, purchases are non refundable once access has been granted, except where required by applicable law or the selling platform, or in cases of duplicate billing or a verified access failure that cannot reasonably be corrected. This principle applies where appropriate to paid digital curriculum access within PuppyTrainedRight, BreederTrainedRight, TrainerTrainedRight and ServiceDogTrainedRight.
2. Recurring subscriptions
Recurring subscriptions may be cancelled at any time to stop the next renewal. Cancellation does not normally remove access immediately; access continues through the end of the already-paid term. Unused prepaid subscription time is not voluntarily prorated or partially refunded, except where required by applicable law or the selling platform.
3. App-store and selling-platform purchases
Purchases processed through Apple, Google or another selling platform may also be subject to that platform's billing, cancellation and refund rules. Where a selling platform controls the transaction or refund process, users may need to request a refund through that platform.
4. Intelligent Trainer and app-based digital services
Intelligent Trainer subscriptions and other app-based recurring services follow the same cancellation principle: cancellation stops future renewal and existing paid access continues through the paid period, subject to applicable law and selling-platform rules.
5. Marketplace memberships, Treats and boosts
Marketplace memberships, Treat packs, listing boosts and similar TrainedRight app-based purchases are governed by this policy rather than the PuppyTrainedRight physical webstore policy. Except where required by applicable law or the selling platform, digital or service purchases are not automatically cash-refundable after the purchased digital value, membership, credit or service has been delivered, activated or used.
6. Found Home and queued Shelter support
When a supported Shelter dog is marked Found Home, the currently active 7-day Treat support period may finish. Future unused queued support periods are cancelled and the corresponding unused Treats are restored to the original supporter's Treat balance. This is a Treat-balance restoration, not an automatic cash or payment-processor refund. Purchased Treats retain their purchased-Treat treatment. Membership-included Treats retain their original membership/source rules rather than being converted into purchased Treats.
7. Duplicate billing
If you believe you were charged more than once for the same intended purchase, contact puppytrainedrighttrainer@gmail.com. Verified duplicate billing may qualify for correction or refund.
8. Verified access failure
If paid digital access cannot reasonably be provided or restored after appropriate troubleshooting, contact support. A verified access failure that cannot reasonably be corrected may qualify for a refund or other remedy.
9. Physical PuppyTrainedRight webstore purchases
Physical merchandise purchased from the PuppyTrainedRight webstore is governed by the website's current purchase, shipping, return and refund policy. This TrainedRight policy does not replace or override the physical-store policy.
10. Mandatory rights
Nothing in this policy limits a refund, cancellation right or other consumer remedy that must be provided under applicable law or mandatory selling-platform rules.
11. Contact
Lucky Labs Purebred Dogs Ltd.
Ontario, Canada
puppytrainedrighttrainer@gmail.com